The Challenge of Digital Transformation in Healthcare

Conversely, this stagnation of traditional healthcare players might not be as detrimental as we might think of. They might not be, after all, the ones leading the digital transformation in healthcare. In retailing, it was not the incumbents such as Walmart but Amazon, an online company, which devised a complete overhaul of the way people search, buy and have goods delivered. In healthcare, a similar trend is occurring before our eyes. Alphabet with its multiple health ventures (i.e. Verily, Calico, and DeepMind), Apple, and Amazon are making massive investments in healthcare applications that are data-driven and scalable by design, with the hope to become the next health(care) platform, relegating current healthcare players to mere operators.

Currently, without much speculation, the transformation in healthcare is guided primarily by two factions. The first are tech companies that use technology as the foundation of delivering care services with a relentless focus on the user experience and consumer access to acquire market share. The second are visionary healthcare institutions that are investing substantially in healthcare technology and that can execute it well, can hire talent, and can ultimately pivot their business model. This model is exemplified by Walmart Labs, a truly digital entity within Walmart that is driving much of the digital transformation of the retail giant and, as a matter of fact, is adding a line of work focused on health.

Concluding on Dr Slack’s vision, as a physician, I look forward to being part of any form of integrated intelligent system that uses technology as an enabler of a better care experience to people whether it is in a hospital setting, through virtual visits, or operated by artificial intelligence. It’s really all about being able to care and provide the best support to people. That is the fundamental element of our mission.

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